ZYTHERALIS Returns Policy

At ZYTHERALIS, we are committed to ensuring your satisfaction. Our goal is to offer a hassle-free returns process for all our clients. Below, you will find details regarding our returns policy, applicable to all purchases made through our website.

Eligibility for Returns

To be eligible for a return, items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase. Returns must be initiated within 30 days from the date of receipt.

Non-refundable Items

The following items are non-refundable: gift cards, downloadable software products, and items marked as final sale.

Process for Returns

1. Contact our customer service team at [email protected] to initiate the return.
2. Send the item to our returns department at the following address:
   ZYTHERALIS Returns Department
   123 Returns Lane
   Suite 100
   Metropolis, NY 10001
3. Upon receipt of the returned item, we will inspect it and notify you of the approval or rejection of your refund.

Refunds

Once your return is approved, a refund will be processed to your original method of payment within 7-10 business days. The timing may vary based on your card issuer's policies.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item, please contact us at [email protected].

Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to a ZYTHERALIS error.

For further assistance, please reach out to our support team at [email protected]. Our team is here to help.